Refund Policy for The Complete Canine

Private Training Packages

Once a training package has started, refunds will not be provided for unused sessions or if you choose to stop part-way through. By booking, you agree to commit to the full package duration and schedule.

If you need to cancel or reschedule a session, 24 hours’ notice is required.
Cancellations made with less than 24 hours' notice will result in that session being forfeited.

Group Classes

Due to the nature of group classes and limited space, no refunds are given for missed sessions.
All start dates and session times are clearly listed prior to enrolment, and your booking secures your spot for the full class block.

Online Courses

Online courses come with a 30-day refund guarantee, provided that the course has not been marked as completed.
Once the course is shown as completed in the system, no refunds will be granted — regardless of time since purchase.

General Policy Notes

This policy complies with the New Zealand Consumer Guarantees Act (CGA). Refunds will only be considered under exceptional circumstances where required by law, such as if a service cannot be delivered as agreed or does not meet acceptable quality standards.

Contact Information

For any questions or concerns about this Refund Policy, or if you wish to make a refund request, please contact us at:

hello@thecompletecanine.co.nz

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By purchasing any course from The Complete Canine Academy, you agree to this refund policy.

The Complete Canine Academy ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our online platform for dog training courses. It also explains your rights and how we comply with relevant privacy laws, including New Zealand, US, and European regulations (such as the GDPR).

1. Information We Collect

We collect different types of personal information to provide and improve our services:

A. Information You Provide Directly

• Account Information: When you sign up, we collect your name, email address, password, and other information necessary to create your account.

• Payment Information: When you purchase a course, we collect payment details (e.g., credit card or bank account information) through our secure third-party payment processors.

• Communication: Any information you provide when contacting us, including customer support queries or feedback.

B. Automatically Collected Information

• Usage Data: We may collect information about how you access and interact with our platform, such as your IP address, browser type, and operating system.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, track usage patterns, and collect aggregate data. You can manage your cookie preferences through your browser settings.

C. Third-Party DataWe may receive information from third parties, such as social media platforms, payment processors, or analytics providers, when you connect your account with third-party services.

2. How We Use Your Information

We use your personal data to provide, maintain, and improve our services, and for other legitimate business purposes, including:

• To Provide Services: To facilitate course purchases, manage your account, and provide access to our content.

• Customer Support: To respond to your inquiries, requests, or complaints.

• Payment Processing: To securely process payments for courses or services.

• Personalization: To offer personalized recommendations or course suggestions based on your activity.

• Analytics: To analyze usage trends and improve our platform's functionality.

• Compliance: To comply with legal obligations or enforce our Terms of Use.

3. How We Share Your Information

We do not sell, trade , rent or share your personal information to others.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. Once we no longer need your data, we will securely delete or anonymize it.

5. Security Measures

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you via email or through the platform. Your continued use of the platform after any changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

hello@thecompletecanine.co.nz

By using The Complete Canine Academy, you acknowledge that you have read and understood this Privacy Policy.